The invisible work

Every detail, handled.

A great China trip doesn’t fail at the Great Wall. It fails at the power socket, the hotel check-in desk at 11pm, the personal QR code, the medicine customs form. This page is our working list of those details — and exactly what we do about each one, before you ever board the plane.

Connectivity

Your phone, working like home

WhatsApp and Google are restricted on Chinese networks — solved before departure: we set up your EU/UK roaming pack or a travel eSIM on a 30-minute call, then Alipay and WeChat Pay with your own card, tested with a live transaction. iPhone users get Apple Pay Express Transit added — Beijing and Shanghai metro gates, tap and go, zero apps. Our guides carry pocket Wi-Fi as backup.

Power

Adapters — and the rule nobody mentions

Voltage is fine (220V, like Europe). The traps: newer hotels increasingly drop European two-pin sockets, so we pack a grounded universal adapter for you. Sharper still: since 2025, power banks without China’s 3C mark are banned on domestic flights — your CE-marked one can be confiscated at security. Our kit includes a 3C-certified power bank, flight-legal end to end.

Hotels

The desk will take your passport. Guaranteed.

Some Chinese hotels still turn away foreign passports at midnight check-ins, despite a 2024 government directive banning it. Our rule: every property on your itinerary gets a written confirmation in Chinese that your names are accepted — 48 hours before arrival, non-negotiable. We also specify non-smoking floors (not just rooms), and if you travel December–February in the south, we pre-heat the room — buildings south of the Qinling–Huaihe line have no central heating.

Trains

Station protocol, learned once

China’s high-speed stations run like airports: security, ticket halls, gates that close five minutes before departure. Tickets are tied to your passport — booked under the exact machine-readable spelling, because "MÜLLER-SCHMIDT" fails gates. Your guide walks the full chain with you once; luggage over 130cm goes to end-of-carriage racks; quiet cars booked where available; lunch pre-ordered to your seat.

Eating & health

Your diet, translated into kitchens

Printed allergy cards in Chinese (peanut, sesame, gluten, shellfish — "even a trace is dangerous", shown at ordering, not at delivery). Vegetarian means no meat stock only where we’ve phoned ahead; coeliac needs kitchen letters in advance; halal is genuinely easy — the qingzhen network reaches every itinerary city. Bottled water everywhere; ice only where filtered; the smiley-face hygiene plaque is on our restaurant checklist.

Care

If your body objects

We pre-map international-standard clinics for every overnight stop and keep the direct-billing phone numbers for major insurers. A fever-clinic visit in a tier-1 city is an efficient, inexpensive process — we drive, translate and do the paperwork. Bring medication in original packaging with a doctor’s letter listing generic names; some EU-common prescriptions (strong painkillers, ADHD stimulants) are controlled in China — we check your list against the rules before you pack.

Rules of the road

The legal details that end trips early

International driving permits are not valid in China — you never self-drive with us. Drones stay home (Beijing is a no-fly zone; visitor registration is effectively closed). CBD products are illegal, including cosmetics. Cannabis residue laws are strict and transit screening is real. Photography bans: military, security zones, protests. Passport with you on rail and attraction days. None of this is drama when you know it in advance — all of it is drama when you don’t.

The small print of daily life

Toilets, queues, crossings, seasons

Pocket tissues and sanitiser live in your day kit (public toilets run out). Locals queue per door, not in one line — now you know why. Cross with the herd on green; never assert right-of-way on foot. No tipping anywhere except where we tell you. We avoid the two national holiday weeks outright. And south-of-the-river winters mean a warm layer indoors — pack for rooms, not just weather.

What arrives with you

The Arrival Stack

Three kits and one choreography — included in every journey, not an add-on.

The physical kit

In your hands at the airport: grounded universal adapter, 3C-certified power bank, pocket tissues and sanitiser, a reusable bottle, printed cards with your hotel addresses in Chinese characters, and the emergency card that answers “what happens if” before you ask.

The digital kit

Configured together on a 30-minute call two weeks before departure: wallets linked and tested, eSIM installed, maps downloaded offline, translation app with the offline Chinese pack, our 24/7 line saved as a contact, your family’s working channel agreed.

The first 24 hours

Airport pickup with your name in characters, wallet tested on a real purchase on day one, hotel check-in escorted (we do the counter talk), an unhurried orientation dinner, and a written “how tomorrow works” card at your bedside.

And the part you never see: real-name advance reservations for every sight (passports, booked days ahead), supplier confirmations, weather and AQI monitoring with indoor day-swaps ready, and the weekly supplier audit. You’ll notice none of it. That’s the point.

Still unconvinced?

Read the emergency protocols next.

The lost-passport, hospital and missed-train playbooks are published, not promised. What happens if… — and the practical library lives in our guides.